contact lens policy
A contact lens is a medical device in contact with your eye therefore, it must fit properly to maintain the health of your eyes. A contact lens prescription can only be determined by an evaluation of the lens. Since follow-up care is essential, it is important to keep all appointments and follow lens care instructions.
Comprehensive Eye Exam
Before you can be fitted for contact lenses, a complete eye examination is necessary. The cost of this exam is separate from any charges for contact lenses or contact lens services. This exam is important for determining the health of your eyes and to rule out the possibility of any underlying condition, which may prevent contact lens use.
Before you can be fitted for contact lenses, a complete eye examination is necessary. The cost of this exam is separate from any charges for contact lenses or contact lens services. This exam is important for determining the health of your eyes and to rule out the possibility of any underlying condition, which may prevent contact lens use.
Contact Lens Fitting & Evaluation
The contact lens fitting allows us to find the best contact lens for each patient's comfort and vision needs.We are committed to taking the time to fit you properly. Although many patients will need only one fitting session, sometimes this requires additional appointments.
The contact lens fitting allows us to find the best contact lens for each patient's comfort and vision needs.We are committed to taking the time to fit you properly. Although many patients will need only one fitting session, sometimes this requires additional appointments.
Fitting Fees
- Basic contact lens fitting fee (Level 1: Refit $45, New $55). This level of service is available to the patient wearing basic spherical correction in soft disposable lenses. Follow-up visits related to your contacts are covered for a thirty-day (30) period following the exam.
- Advanced contact lens fitting fee (Level 2: Refit $55, New $75). This level of service is for patients requiring astigmatism or presbyopia correction in soft disposable lenses or basic rigid gas permeable lenses. Follow-up visits are covered for thirty-day (30) period following the exam.
- Specialized contact lens fitting fee (Level 3: Refit $85, New $100). This level of service is for lens wearers who require more specialized fitting for high astigmatism, bifocal lenses, keratoconus, or post surgical lens fittings. This usually requires custom ordered gas permeable contact lenses. Follow-up visits are for a thirty-day (30) period following the exam.
NEW (First-time) fits require an insertion and removal training session. The patient will be provided with personalized instruction in the safe care and usage of your new lenses. Upon completion of a successful insertion and removal session, you may begin wearing your lenses. A follow-up appointment will then be scheduled.
Refunds
There are very few patients who are unable to wear contact lenses. However, if you or your doctor decide to discontinue contact lenses, a refund of the cost of the lenses may be given within the first 30 days (provided the contacts are returned in good condition). Opened boxes of contact lenses are not returnable. There will be no refund of the evaluation fees.
There are very few patients who are unable to wear contact lenses. However, if you or your doctor decide to discontinue contact lenses, a refund of the cost of the lenses may be given within the first 30 days (provided the contacts are returned in good condition). Opened boxes of contact lenses are not returnable. There will be no refund of the evaluation fees.
Contact Lens Return Policy
- All products must be returned in the original unopened packaging.
- Defective blister packs will be replaced with trials.
- Lenses must be returned within 30 days of original invoice date along with a15% restocking fee.
Yearly Contact Lens Exams
Yearly eye examinations are required for good eye health and to safeguard your vision. The contact lens prescription will expire one year of the date of issue. If it has been a year since your contact lens examination or fitting then you will need a new examination to order new contact lenses.
Yearly eye examinations are required for good eye health and to safeguard your vision. The contact lens prescription will expire one year of the date of issue. If it has been a year since your contact lens examination or fitting then you will need a new examination to order new contact lenses.